Privacy policy

Privacy Policy

Last Updated: August 2026

At Prithvirooh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.prithvirooh.in, place an order, or interact with our services.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address

Payment Information

Payments made on our website are processed securely through trusted payment gateways.

Prithvirooh does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

Order Information

We collect information relating to:

Products purchased
Order history
Returns and refunds
Shipping details

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser type
Device information
Operating system
Pages visited
Time spent on the website

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Process refunds and returns
Send order confirmations and shipping updates
Improve our website and customer experience
Detect fraud and unauthorized transactions
Comply with legal obligations

If you have opted in, we may also send promotional emails regarding our products and offers. You may unsubscribe at any time.

3. Cookies

Our website uses cookies and similar technologies to:

Keep products in your shopping cart
Remember your preferences
Improve website performance
Analyse website traffic
Provide a better shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

Shopify (our e-commerce platform)
Payment gateway providers
Courier and logistics partners
Website analytics providers
Government or regulatory authorities where required by law

These service providers are required to protect your information and use it only for providing their services.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Maintain business records
Comply with applicable Indian laws and taxation requirements
Resolve disputes and enforce our policies

7. Your Rights

Subject to applicable Indian law, you may request to:

Access your personal information
Correct inaccurate information
Update your details
Delete your personal information, where legally permissible
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our products and services are not intended for children under the age of 18 years. We do not knowingly collect personal information from children.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.