Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Prithvirooh. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
During festivals, promotional sales, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive an email and/or SMS containing your tracking details.

Shipping Coverage

We currently ship across India.

At present, we do not offer international shipping.

Delivery Timeline

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

These timelines are estimates only and may vary depending on the courier partner and delivery location.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

We may occasionally offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email and/or SMS.

You can use the tracking number to monitor the delivery status through the courier partner's website.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions
Natural disasters
Public holidays
Government restrictions
Transport disruptions
High courier volumes
Remote delivery locations

Prithvirooh shall not be held liable for delays caused by courier partners or events beyond our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery may be delayed or unsuccessful.
Additional shipping charges, if any, will be borne by the customer.
We are not responsible for orders delivered to an incorrectly provided address.

If you notice an error in your shipping address, please contact us immediately before your order is dispatched.

Failed Delivery Attempts

Courier partners generally attempt delivery 2–3 times.

If delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept the parcel, the order may be returned to us.

Re-shipping charges, if applicable, will be the responsibility of the customer.

Damaged Packages

If you receive a parcel that appears damaged or tampered with:

Please record a complete unboxing video from the moment the sealed package is opened until the product is fully unpacked.
Take clear photographs of:
- The damaged product
- The outer shipping box
- The shipping label
Contact us within 48 hours of delivery at prithvirooh@gmail.com.

Claims for damaged products without an unedited unboxing video and supporting photographs may not be eligible for replacement or refund.